Support

Getting started

Platelight needs an iPhone with Apple Intelligence turned on (Settings › Apple Intelligence & Siri) to analyze meals on the device. While it's off or still getting ready, photos you take are kept and analyzed as soon as it's available.

Your data

• Your other devices: with iCloud sync on (Settings in Platelight), your log, weigh-ins and settings are kept in your own iCloud and appear on your other devices signed in to the same Apple Account.
• Export: Settings › Export my data gives you your meals and weigh-ins as a CSV file.
• Delete everything: Settings › Delete all data removes it from this iPhone and, with iCloud sync on, from iCloud and your other devices.
• Apple Health: choose what Platelight may read and write in the Health app › Sharing › Apps › Platelight.

Platelight Plus

• Cancel or change your plan: Settings app › your name › Subscriptions › Platelight Plus.
• Restore on a new iPhone: Platelight › Settings › Platelight Plus › Restore purchases.
• Refunds are handled by Apple: reportaproblem.apple.com.
• "Plus is on too many devices": one subscription works on up to five devices. A device that hasn't used Plus for a week makes room for a new one.
• Turn off the cloud model without cancelling: Platelight › Settings › Platelight Plus.

If food or weight feels hard

If tracking ever makes you anxious, take a break. Platelight › Settings › Support lists free, confidential helplines.

Contact

Email contact@platelight.app. We usually answer within two working days.